The Ethiopian Airlines Bulawayo Office is one of the major customer service and sales hubs for the airline in Zimbabwe's second-largest city. Strategically placed in the city, the office offers support in flight bookings, ticketing, baggage queries, and travel information. It handles both domestic and international travelers with easy connectivity through Ethiopian Airlines' large global network. The team is renowned for providing professional and multilingual services. The Bulawayo branch has an important function of developing the presence of the airline in south Zimbabwe.